Terms and Conditions

Please read these Terms & Conditions carefully before using this website.

By using this website you agree to be bound by the Terms & Conditions. If you do not agree with the Terms & Conditions, please do not use this website.

Your use of this website and the information contained in it is at your own risk. You assume full responsibility and risk of loss resulting from the use of this website or the information contained in it.

Certain links in the Flowers of Borough Green Web Server lead to resources maintained by third parties over whom Flowers of Borough Green has no control. Flowers of Borough Green makes no representations or warranties as to the accuracy of, or any other aspect, relating to these resources.

Flowers of Borough Green reserves the right to make changes to this Website and contents at any time and without notice.

Your Order

Due to seasonal and market availability we reserve the right to change some or all of your flowers, plants, gifts or packaging with an item of equal or greater value and quality.

Please be aware that actual colouring of flowers and plants may vary from that shown on your computer monitor or from any printed images.

Flowers may be delivered in bud or tight to ensure the longest vase life possible.

For your order to be processed and delivered you must provide us with all the relevant details requested, including the recipient's name, full delivery address with postcode, and the recipient's telephone number.

We no longer send orders overseas.

Some flowers, greenery and plants may be harmful or poisonous if swallowed or may cause skin irritation.

Cancellation

Cancellations cannot be made within 2 days of order date, as your flowers will already have been ordered direct from Holland.

Personal Messages

Any message intended for the recipient will not contain anything that may be construed as obscene, vulgar, racist, harassing, threatening, abusive or deflamatory or which may cause distress or embarrassment.

Pricing & Payment

All prices shown include VAT. - VAT Registration Number 850 6482 21

Payment can be made by all major credit cards, excluding American Express.

Payment will be debited when you submit your order. We will contact you if your transaction is rejected.

Delivery

Please order before 2pm for same day delivery. Orders received after this time will be delivered the next day or on a specified date. Preferred am or pm deliveries can be requested but are not guaranteed. Deliveries are made Monday to Saturday; we do not deliver on Sundays.

Emergency orders will be undertaken wherever possible - please contact Flowers of Borough Green direct on 01732 886222 and we will endeavour to meet your requirements.

Deliveries within a 7 mile radius of our shop in Borough Green are deemed to be local and will be delivered by our own delivery drivers. Deliveries outside this area will be directed to another florist or via eFlorist.

We no longer send orders internationally.

A signature is required against all deliveries.

For local deliveries, should the recipient be out at the time of delivery, we will either leave the flowers/plant with a neighbour or they will be returned to the shop and a card left advising the recipient where their gift is. For all non-local deliveries we are bound by the Terms and Conditions of either the Executing Florist Shop, Courier or of eFlorist. If you would like a copy of their Terms & Conditions please ask us to email them to you.

All funeral orders are confirmed with the undertaker and they will advise us by what time they require flowers. If flowers are to be sent to a residential address please state funeral time together with correct delivery details.

Flowers sent to hospitals and businesses will be delivered to the main reception. Please check with the hospital first that they are happy to receive fresh flowers or plants and that the patient is still there!! Hospital deliveries must state the recipient's full name and name of ward.

We will not be held responsible for any orders which we are unable to deliver due to either incorrect or incomplete information supplied by you.

Neither we, eFlorist or the courier that we use shall be liable for any failure to perform, where such failure or delay results from circumstances outside our control including but not limited to any fire, flood, explosion, accident, illness, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

Delivery Charges

The following costs will be added onto the cost of your flowers to cover delivery. Prices are determined by postcode.

DA3 8... = £6.95

DA13 0..= £5.95

DA13 8..= £6.95

DA13 9..= £6.95

ME19 4..= £6.95

ME18 5..= £6.95

ME19 5..= £5.95

ME19 6. = £6.95

ME20 6..= £6.95

ME20 7..= £6.95

TN9 1.. .= £6.95

TN11 8..= £6.95

TN11 9..= £6.95

TN13 1..= £6.95

TN13 2..= £6.95

TN13 3..= £6.95

TN14 5..= £6.95

TN15 0..= £5.95

TN15 6..= £5.95

TN15 7..= £4.95 Fairseat, Hodsoll Street & Stansted £5.95

TN15 8..= £3.95  St Mary's Platt £4.95

TN15 9..= £5.95

Returns & Refund Policy

Due to the perishable nature of flowers and plants you are advised to make any complaint within 1 day of receipt of the product. We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, you should take a digital photograph of them and email it to info@flowersbg.co.uk or bring the damaged flowers to us at Flowers of Borough Green, 39 High Street, Borough Green, where we will be happy to replace them. If you want a refund rather than a replacement we will refund you the cost of the damaged stems.

We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.

Please be aware that should you make a complaint after 1 day of receipt you will not automatically be entitled to a replacement or a refund due to the perishable nature of flowers and plants. However, there may be circumstances where a refund is deemed necessary. Refunds may occasionally be offered at the discretion of the management..

This does not affect your statutory rights. We are pleased to receive any feedback to help us provide a high quality service at all times.

Please email info@flowersbg.co.uk or telephone 01732 886222.

Conditions of use of the web site

All rights, including copyright, in this website are owned by Flowers of Borough Green.

You may not modify, re-post or distribute anything on this website.

You may not copy, reproduce, distribute, republish, download, display, post, modify or transmit any of the contents of this web site without the prior express written permission of Flowers of Borough Green, other than for your own personal, non commercial, use.

You may print or download to disk the contents of a page of this web site for the sole purpose of private and personal non-commercial use.

In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this web site.

The pages contained in this web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

Damage to your computer

Whilst every effort is made to ensure that this website is free from viruses or defects Flowers of Borough Green makes no warranty that this web site (or web sites which are linked to this web site) is free from computer viruses or any other malicious or impairing computer program. We cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Flowers of Borough Green shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website

Registration of Personal Details

When you fill in a form on this web site, you provide Flowers of Borough Green with personal information that allows us to respond to your request. This may include your name, company, position, phone number and email address. By submitting the form, you agree that you have read this privacy policy and accept the terms contained therein. Any changes to these terms will be notified on this page with at least 30 days' notice.

Mailings

Flowers of Borough Green may occasionally send you promotional emails about products offered by the company or announcements pertaining to our products - if at any time you no longer wish to receive such mailings, you can opt out by emailing your request to us. Email info@flowersbg.co.uk

Data Security

To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate procedures to protect the information we collect online.

Removing and Correcting Personal Data

Upon request, Flowers of Borough Green will:

a) remove your personal information from our database;

b) correct personal information that you state to be erroneous;

c) allow you to opt out of further email contact.

Please email your request to opt-out / change-of-details to info@flowersbg.co.uk

Law governing the Terms

Your purchase, which will be deemed to have occurred in the UK, and use of this web site and these Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

These Terms and Conditions do not in any way affect your statutory rights as a Consumer.

Address

Flowers of Borough Green
39 High Street
Borough Green
Kent
TN15 8BT

Telephone 01732 886222

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© Copyright - All Rights Reserved.
FLOWERS of Borough Green
39 High Street, Borough Green, Sevenoaks, Kent, TN15 8BT - Tel: 01732 886222